Elluminate Live

Here are some links to common solutions and FAQs.

 

Connecting to Elluminate Live Sessionss.

 

Issue: When I click on the link to launch the session in Internet Explorer, nothing happens.

Solution: There is a setting in Internet Explorer that needs to be adjusted to ensure automatic launching of java web start (JNLP) files that are necessary to open an Elluminate Live or Blackboard Collaborate Web Conferencing 11 sessions. Enabling this setting will allow the meeting.jnlp file to automatically prompt for file download.

 

The following steps typically solve this issue.

1) Open Internet Explorer; Go to Tools > Internet Options > Security Tab, click on the "Custom" button.

2) This will open a second window, "Security Settings", scroll down to "Downloads" and under "Automatic prompting for file downloads" click enable. This will allow you to properly launch meetings

3) Click OK in that window and the Internet Options window.

4) Close and reopen Internet Explorer, re-launch the session link.

 

Issue: What kind of Internet Connection do I need to participate in Elluminate Live session? How about multiple connections from the same location?

Solution: We recommend that each person has 400 kpbs of connectivity. This will allow for audio, video, text chat, application sharing and download of Whiteboard content. Each person should have a broadband connection of DSL speeds or higher.

 

Issue: My connection always shows a red dot on my microphone and I am having a lot of delay hearing or seeing the whiteboard content when it changes.

Solution: Given that you have a Broadband (DSL, Cable Modem) Internet connection or better, this is most often caused by network congestion. Sometimes this is temporary and will go away the next time you log into Elluminate Live.

 

1. Make sure you are not downloading or uploading anything on your computer while you are connected to Elluminate Live.

2. If it persists, lower your bandwidth setting in Elluminate under Preferences > Connection.

3. If you are using a wireless Internet connection, connect with a wired connection to see if it improves.

 

Issue: How do I set up a Proxy to connect to Elluminate Live?

Solution: Both Java Web Start and Elluminate Live! should automatically detect your proxy settings. However, there are occasions when this does not happen automatically, and you are prompted for your proxy information. The following content will provide you with the steps needed to locate the necessary information and how to enter it correctly.

See this article for configuring your Windows or Mac OS X Proxy

 

 

Audio Issues

 

Issue: I am getting an "Elluminate cannot Connect to Speakers" error when I log onto Elluminate Live from Windows Vista or 7.

Solutions: Please consult the Blackboard Collaborate Support article on this issue. View here

 

Issue: Sometimes my microphone works, sometimes it doesn't!

Solutions: There are a few reasons this may be happening. A good rule of thumb is to run through the Audio Setup wizard before each class to ensure that your audio is in working order. When in Elluminate, go to the Tools Menu > Audio Setup > Audio Setup Wizard and follow the directions.

 

1. If you are using a USB headset, always make sure it is plugged into your computer BEFORE launching Elluminate Live.
2. If you have a headset that has a mute button, please check to make sure you are not bumping this button by accident while you are in an Elluminate Live session.
3. Make sure the setting for your audio input is set correctly on your computer.

 

Issue: My sound is choppy.

Solutions:

1. Check that your headset/microphone is plugged into the computer securely.

2. Try another headset to see if you continue to have issues.
3. Check your Internet connection by looking at the microphone icon next to your name. If you are seeing the red and/or orange dots on your microphone, your connection may be congested.

4. Make sure you are not downloading or uploading anything on your computer. This can cause congestion and audio and connection issues.
5. Quit out of Elluminate Live AND your web browser and relaunch the session. Make sure your headset is plugged into your computer prior to starting program. In some cases you may need to reboot your computer.
6. If this fails, clear your Java cache .

 

Issue: I am hearing myself talk with someone else has their microphone active.

Solution:

1. The other party is most likely listening to the Elluminate audio coming out of their computer speakers. To ensure the best experience, everyone should be using headsets with microphones or echo-cancellation microphones.
2. Participants should turn off their microphone when finished speaking if someone in the class is not using a headset.
3. Even though you may be using a headset with microphone, web cameras often have microphones built into them. The microphone on the web camera should be shut off using the software that came with the camera.

 

Wimba Voice Tools

Please run the Wimba Voice Tools wizard on your computer as this is our most commonly offered solution.

 

Issue: When I try to send a voice email to my teacher, I see a message that I have an invalid email.

Solution: Make sure you have an email address in your profile. While in BlackBoard course, go to Course Tools > Personal Information > Edit Personal Information. Add your email address in the appropriate area and click submit.


Issue: I can't see the controls to listen or record my voice.

Solution: If you are on a computer at your school, tell your teacher. The Technology Department may have to unblock the Wimba server on their network or on the computer.