Find out how to optimize your learning experiences using Wimba Classroom and Wimba Voice Tools. If you are in need of additional support, please contact the BSN Help Desk.
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Here are some links to common solutions and FAQs.
Launching Wimba Classroom
Issue: What kind of Internet Connection do I need to participate in Wimba Classroom? How about multiple connections from the same location?
Solution: We recommend that each person has 400 kpbs of connectivity. This will allow for audio, video, text chat, application sharing and download of Whiteboard content. Each person should have a broadband connection of DSL speeds or higher.
Issue: My connection always shows the red Netstats icon and I am having a lot of problems hearing or seeting things in the eBoard area.
Solution: Given that you have a Broadband (DSL, Cable Modem) Internet connection or better, this is most often caused by network congestion. Sometimes this is temporary and will go away the next time you log into Wimba Classroom.
1. Make sure you are not downloading or uploading anything on your computer while you are connected to Wimba Classroom.
2. If it persists, lower your bandwidth setting under the Options menu.
3. If you are using a wireless Internet connection, try to connect with a wired connection.
Audio Issues
Issue: I am getting an Audio Error when I log onto Wimba Classroom.
Solutions: Please consult the Wimba Classroom Support article on this issue. View here
Issue: Sometimes my microphone works, sometimes it doesn't!
Solutions: There are a few reasons this may be happening. A good rule of thumb is to do an audio setup prior to each class to ensure that your audio is in working order.
1. If you are using a USB headset, always make sure it is plugged into your computer BEFORE launching Elluminate.
2. If you have a headset that has a mute button, please check to make sure you are not bumping this button by accident while you are in an Elluminate class session.
3. Make sure the setting for your audio input is set correctly on your computer.
Issue: My sound is choppy.
Solutions:
1. Check that your headset/microphone is plugged into the computer securely.
2. Try another headset to see if you continue to have issues.
3. Check your Internet connection by looking at the Netstats area. If you connection shows full green bars, your connection is good. If you are seeing the red bar, your connection may be congested.
4. Make sure you are not downloading or uploading anything on your computer. This can cause congestion and audio and connection issues.
5. Quit out of Wimba Classroom AND your web browser and relaunch the session. Make sure your headset is plugged into your computer prior to starting program. In some cases you may need to reboot your computer.
6. If this fails, clear your Java cache .
Issue: I am hearing myself talk with someone else has their microphone active.
Solution:
1. The other party is most likely listening to the Wimba audio coming out of their computer speakers. To ensure the best experience, everyone should be using headsets with microphones or echo-cancellation microphones.
2. Participants should turn off their microphone when finished speaking if this is the case.
3. Even though you may be using a headset with microphone, web cameras often have microphones built into them. The microphone on the web camera should be shut off using the software that came with the camera.
Please run the Wimba Voice Tools wizard on your computer as this is our most commonly offered solution.
Issue: When I try to send a voice email to my teacher, I see a message that I have an invalid email.
Solution: Make sure you have an email address in your profile. While in BlackBoard course, go to Course Tools > Personal Information > Edit Personal Information. Add your email address in the appropriate area and click submit.
Issue: I can't see the controls to listen or record my voice.
Solution: If you are on a computer at your school, tell your teacher. The Technology Department may have to unblock the Wimba server on their network or on the computer.